LuckPub Privacy Policy

01 Who We Are

LuckPub is an online gaming and sports betting platform accessible at luckpub.win. We offer sports betting — including Cricket, PSL, T20, and Football — alongside Live Casino games, Fish Games, and related entertainment services to players in Pakistan. When this Privacy Policy refers to "LuckPub", "we", "us", or "our", it means the platform and the team responsible for operating it.

This Privacy Policy describes how LuckPub handles the personal data of registered users and visitors to our website. It covers all services offered under the luckpub.win domain. By creating an account or continuing to use LuckPub, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact support to close your account.

02 Data We Collect

LuckPub collects personal information through different stages of your interaction with the platform. We keep this to what is genuinely necessary for operating your account, processing payments, and keeping the platform secure.

Registration Data

When you create a LuckPub account, we collect your full name, date of birth, Pakistani mobile number, and a unique username and password of your choosing. This information is required to create and verify your account, confirm you meet the minimum age requirement of 18 years, and link your account to a single verified identity.

Identity Verification Data

Before your first withdrawal is processed, LuckPub may request identity verification documents. These typically include a copy of your CNIC (Computerised National Identity Card) and a recent bank statement or mobile wallet screenshot confirming your name and account number match those on your LuckPub profile. This verification process is a standard requirement for all withdrawal-eligible accounts.

Payment & Transaction Data

When you make a deposit or request a withdrawal in PKR, LuckPub records the payment method used (e.g. JazzCash account number, Easypaisa wallet, Raast ID, or bank account details), transaction amount, date and time, and transaction reference number. This data is retained for financial record-keeping, fraud prevention, and to process refunds or reversals where required.

Platform Usage Data

LuckPub automatically records certain technical information when you use the platform. This includes your IP address, browser type and version, device type and operating system, pages visited, session duration, and in-game activity logs. This data helps us maintain platform performance, detect unusual or potentially fraudulent activity, and improve the user experience for Pakistan players.

Communication Data

If you contact LuckPub support via live chat or email, we retain a record of that correspondence. This includes your messages, any attachments you send, and our responses. Support records are used to resolve your queries, track ongoing issues, and improve our service quality.

03 How We Use Your Data

LuckPub uses the personal data we collect for specific, legitimate purposes directly related to operating the platform and serving Pakistan players. We do not process your data for any purpose that is unrelated to providing and improving our services.

• Account Management: Creating, maintaining, and securing your LuckPub account. This includes password resets, account verification, and managing your preferences.
• Payment Processing: Executing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards, and other supported mobile wallets. Transaction records are essential for financial accuracy and dispute resolution.
• Identity Verification: Confirming you are who you say you are before processing withdrawals. This protects both you and the integrity of the platform.
• Fraud Prevention & Security: Detecting and preventing unauthorised access, multi-accounting, bonus abuse, money laundering, and other prohibited activities described in the Terms and Conditions.
• Responsible Gaming: Monitoring for patterns that may indicate problem gambling behaviour, enforcing self-exclusion requests, and ensuring deposit limits set by players are respected without exception.
• Platform Improvement: Analysing usage data in aggregate to understand how players in Pakistan use the platform, which features are most popular, and where improvements should be made.
• Legal Compliance: Retaining records as required by applicable financial and anti-money-laundering obligations.
• Customer Support: Responding to your queries, resolving disputes, and improving the quality of our support team's responses over time.

04 Payment Data & PKR Transactions

Given that all LuckPub transactions are processed in Pakistani Rupees (PKR), payment data handling deserves specific attention. When you deposit or withdraw using JazzCash, Easypaisa, Raast, or any supported bank or wallet, LuckPub receives and stores the minimum transaction data necessary to process and verify the transfer.

What Payment Data We Store

LuckPub stores your registered payment method identifier — for example, your JazzCash mobile number or Easypaisa account number — the PKR amount of each transaction, the date and time, and the transaction reference number issued by the payment provider. We do not store full card numbers, CVV codes, or mobile banking PINs. These are handled exclusively by the payment provider's secure systems.

Why Payment Data Is Retained

Payment records are retained to enable accurate reconciliation of deposits and withdrawals, provide you with transaction history within your account, resolve disputes about transactions, comply with anti-money-laundering record-keeping requirements, and prevent payment fraud — including attempts to deposit and withdraw using accounts that do not match the name on your LuckPub profile.

Third-Party Payment Processors

LuckPub works with third-party payment processors to execute PKR transactions. When you initiate a deposit or withdrawal, limited transaction data is shared with the relevant payment processor — for example, JazzCash or Easypaisa — solely for the purpose of completing that transaction. These processors operate under their own privacy policies and security standards. LuckPub does not control their data practices, but selects partners that maintain appropriate security standards.

05 Data Sharing

LuckPub does not sell, rent, or trade your personal data. We share information with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processors

Transaction data is shared with payment processors such as JazzCash, Easypaisa, Raast, and bank partners to execute your deposit and withdrawal requests. Only the minimum data required to complete the transaction is shared — typically your account identifier and the PKR amount.

Identity Verification Services

Where identity verification is required before a withdrawal is processed, your submitted documents — such as your CNIC copy — may be reviewed by a third-party identity verification service. These partners are required to handle your documents securely and are not permitted to use them for any purpose other than confirming your identity for LuckPub.

Game Content Providers

LuckPub's Live Casino games, Fish Games, and other casino-format products are powered by third-party game suppliers. These providers may receive limited technical data — such as a session token and your game history within their system — to operate the game and calculate payouts. They do not receive your name, CNIC, or payment details.

Legal Obligations

LuckPub may disclose personal data if required to do so by applicable law, court order, or in response to a formal request from a legitimate authority investigating financial crime, fraud, or related matters. In such cases, only the data specifically requested and required will be disclosed.

Business Transfers

In the event that LuckPub's operations are transferred to a new operator, user data may be included as part of that transfer. You will be notified of any such change and given the option to close your account before the transfer is completed if you do not wish your data to be transferred.

06 Cookies & Tracking

LuckPub uses cookies and similar technologies to keep the platform working correctly, remember your session, and gather basic analytics on how the site is used. We do not use third-party advertising cookies or cross-site tracking technologies.

Essential Cookies

These cookies are required for the platform to function. They maintain your login session, remember your language and display preferences, and ensure that security features such as CSRF protection work correctly. You cannot opt out of essential cookies without affecting your ability to use the platform.

Analytics Cookies

LuckPub uses basic analytics cookies to understand which pages are most visited, how long players spend on different sections, and where navigation improvements can be made. This data is collected in aggregate and is not used to build individual profiles.

Managing Cookies

You can manage or delete cookies at any time through your browser settings. Disabling non-essential cookies will not prevent you from using LuckPub, though some preferences may not be saved between sessions. Instructions for managing cookies are available in the help section of most major browsers including Chrome, Firefox, and Safari.

07 Data Retention

LuckPub retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable legal and financial obligations.

Active Accounts

While your LuckPub account is active, we retain all account data — including registration details, transaction history, game activity logs, and support correspondence — for the purpose of operating your account and maintaining an accurate record of your activity on the platform.

Closed Accounts

When an account is closed — whether at your request, due to inactivity, or as a result of a policy breach — LuckPub retains certain data for a minimum period after closure. Financial transaction records and identity verification documents are typically retained for a period following account closure to comply with anti-money-laundering record-keeping requirements and to resolve any post-closure disputes.

Self-Excluded Players

If you have requested a self-exclusion, LuckPub retains your account details for the duration of the exclusion period and beyond — specifically to prevent you from circumventing the exclusion by registering a new account. The retention of self-exclusion records is a responsible gaming measure, not a commercial decision.

Deletion Requests

You may request deletion of your personal data by contacting LuckPub support. Where deletion is possible — that is, where no legal retention obligation applies — your data will be removed or anonymised within a reasonable timeframe. Note that deletion requests do not override mandatory financial record-keeping requirements, and certain anonymised data may be retained for statistical purposes.

08 Your Rights

As a LuckPub player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team via live chat or email. LuckPub will respond to verified requests within a reasonable timeframe.

• Right to Access: You can request a copy of the personal data LuckPub holds about you, including your registration details, transaction history, and any verification documents we have on file.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can request that it be corrected. For registration details, some corrections can be made directly from within your account settings.
• Right to Erasure: You can request deletion of your personal data where there is no overriding legal or operational reason for LuckPub to retain it. Note that financial records subject to legal retention requirements cannot be deleted on request.
• Right to Restrict Processing: You can request that LuckPub temporarily limit how your data is used while a dispute or correction request is being resolved.
• Right to Data Portability: You can request your account data in a structured, commonly used format if you wish to transfer it.
• Right to Object: You can object to certain types of data processing, particularly any processing that is not strictly necessary to operate your account.

09 Security Measures

LuckPub takes the security of your personal data seriously. We implement a combination of technical, administrative, and procedural safeguards to protect your information against unauthorised access, disclosure, loss, or misuse.

Technical Safeguards

All data transmitted between your browser or device and the LuckPub platform is encrypted using SSL/TLS protocols. Sensitive data stored on our servers — including payment identifiers and identity documents — is encrypted at rest. Our platform infrastructure is protected by firewalls, intrusion detection systems, and regular security assessments.

Access Controls

Access to personal data within the LuckPub team is restricted on a need-to-know basis. Staff members only have access to the data required to perform their specific role. All internal access to sensitive account data is logged and subject to review.

Your Responsibility

While LuckPub takes all reasonable steps to protect your data on our end, the security of your account also depends on how you protect your own credentials. Use a strong, unique password for your LuckPub account. Do not share your login details with anyone — including family members. Be cautious about using LuckPub on shared or public devices. If you suspect your account has been accessed without your permission, contact support immediately via live chat.

10 Children's Privacy

LuckPub is strictly an adults-only platform. You must be 18 years of age or older to register an account or use any part of the platform. LuckPub does not knowingly collect personal data from anyone under the age of 18.

During the registration process, you are required to confirm your date of birth. LuckPub reserves the right to request CNIC verification at any time to confirm age eligibility. If LuckPub discovers that an account has been registered by someone under 18, that account will be closed immediately, all funds will be returned to the originating payment method where possible, and all associated data will be deleted.

If you are a parent or guardian and believe that a minor has registered an account on LuckPub, please contact our support team immediately via live chat or email. We will investigate promptly and take the necessary action.

11 Policy Updates

LuckPub may update this Privacy Policy from time to time to reflect changes in our data practices, improvements to the platform, or updates to applicable legal requirements. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Where changes are significant — for example, if we introduce a new category of data processing or a new type of third-party sharing — we will notify registered players by displaying a notice within the platform when you next log in. For minor clarifications or typographical corrections, we may update the policy without a formal notification.

Continued use of the LuckPub platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and contact support to request account closure and data deletion where applicable. It is your responsibility to review this page periodically.

12 Contact Us

If you have any questions about this Privacy Policy, want to understand how your personal data is being used, or wish to exercise any of your data rights, the LuckPub support team is available to help 24 hours a day, 7 days a week.

The fastest way to reach us is through the live chat function available on every page of the LuckPub platform. For written queries, you can also contact us by email — responses are typically provided within 24 hours during normal operating periods.

For account-specific data requests — such as access, correction, or deletion — having your username and the registered mobile number ready will help speed up the verification process. LuckPub verifies the identity of anyone making a data request before acting on it, to ensure your data is only disclosed or modified at your own direction.

Related policies that you may also find useful: Terms and Conditions and Responsible Gaming.